For media enquiries...

Pharmaceuticals - If you have an press enquiry relating to our medicines please contact the hotline on 01707 367807 or email [email protected]

Diagnostics - If your query is related to our diagnostic tests or instruments please contact us at [email protected] 

For other enquiries

If you have a medical information enquiry regarding any Roche products (pharmaceuticals), you can call us on 0800 328 1629 or email your enquiry and contact details to [email protected]

Please note, we cannot respond to questions regarding personal medical conditions. If you have specific questions relating to your own health or to your own use of Roche medicines, devices or meters, please consult your physician/doctor.

To report a side effect or adverse event…

Reporting suspected adverse reactions after authorisation of the medicinal product are important. It allows continued monitoring of the benefit/risk balance of the medicinal product.  All adverse events should be reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard or search for MHRA Yellow Card in the Google Play or Apple App Store. Adverse events should also be reported to Roche Products Ltd. Please contact Roche Drug Safety Centre at [email protected] or call  +44 (0)1707 367554. If you need to report an adverse event with Tamiflu® (oseltamivir), please go to the Tamiflu® (oseltamivir) Adverse Event Reporting site

To report an adverse event related to a Roche Diabetes Care product please contact the relevant Accu-Chek Careline. 

To report an adverse event related to a CoaguChek meter please call 0808 100 7666 (UK) / 1 800 99 2868 (Ireland) or email [email protected]

For all other Diagnostics products please call 0808 100 1920 (UK) / 1 800 40 9564 or email [email protected] 

Roche is required by law to document reports of adverse events, both for comprehensive safety monitoring of its products and also to fulfill reporting requirements to Regulatory Authorities. The information you have provided will be made anonymous, entered onto our Roche Drug Safety database by Roche Drug Safety staff, or Tata Consultancy Services staff based in India, who Roche have entered into contract with to provide drug safety monitoring services on its behalf, and processed in full compliance with UK Data Protection Legislation. It may be forwarded to the appropriate Regulatory Authorities in the UK and other countries by both Roche Drug Safety staff and Tata Consultancy Services staff who have been fully trained on Roche processes and procedures in an aggregated and anonymised format in accordance with the established guidelines. It may also be processed in the UK and other countries for the purposes of continually monitoring the safety of Roche’s medicines.

It may be forwarded to the appropriate Regulatory Authorities in the UK and other countries in accordance with the established guidelines. It may also be processed in the UK and other countries both within and outside of the EU for the purposes of continually monitoring the safety of Roche’s medicines.

M-GB-00007178 Date of Preparation June 2022