Ordering Options & Delivery Information


Standard delivery

We aim to ensure orders placed by 13:00 on a working day are delivered by the next working day (subject to availability). Orders for the Scottish Highlands, Northern Ireland, the Islands and the Republic of Ireland, may take an additional working day due to transportation connections.

Dry ice orders

Orders which require shipping on dry ice will be delivered on a pre 12:00 service (UK only). Orders received on a Friday are generally dispatched on the following Monday to arrive on Tuesday.

Non-UK Stocked products

Not all of Roche's life science products are stocked in the UK. We aim to ensure all non-UK stocked products that are ordered by the weekly cut-off (Monday 17:30) are delivered by the following week (subject to availability). Non-UK stocked products can take two weeks from order to delivery. For more information on which products are not stocked locally in the UK, please contact Customer Services.

Ordering Details


United Kingdom Republic of Ireland
freephone: 0808 100 99 98 freephone: 1800 509 586
freefax: 0808 100 80 60 freefax: 1800 509 109

Customer Services is open Monday – Friday 08:30 – 17:30 (excluding Bank & Public Holidays)


Delivery Charges

Delivery Service Charges
Standard next day Free for orders over £100/€120
£12.50/€20.00 (on orders under £100/€120)
Dry Ice Orders £10/€12 per order (irrespective of order value)
Additional Special Delivery Charges for timed services  (regardless of order value)
Delivery by 10:00 am £40
Delivery by 12:00 am £20
Saturday delivery £20
Same day courier Quotation provided at time of request