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Reporting suspected adverse reactions after authorisation of the medicinal product is important. It allows continued monitoring of the benefit/risk balance of the medicinal product.  All adverse events should be reported. Reporting forms and information  can be found at www.mhra.gov.uk/yellowcard or search for MHRA Yellow Card in the Google Play or Apple App Store. Adverse events should also be reported to Roche Products Ltd. Please contact Roche Drug Safety Centre by [email protected] or calling  +44 (0)1707 367554. If you need to report an adverse event with Tamiflu® (oseltamivir), please go to the Tamiflu® (oseltamivir) Adverse Event Reporting site.

To report an adverse event related to a Roche Diabetes Care product please contact the relevant Accu-Chek Careline.

To report an adverse event related to a CoaguChek meter please call 0808 100 7666 (UK) / 1 800 99 2868 (Ireland) or email [email protected].

For all other Diagnostics products please call 0808 100 1920 (UK) / 1 800 40 9564 or email [email protected]

Roche is required by law to document reports of adverse events, both for comprehensive safety monitoring of its products and also to fulfill reporting requirements to Regulatory Authorities. The information you have provided will be made anonymous, entered onto our Roche Drug Safety database by Roche Drug Safety staff, or Tata Consultancy Services staff based in India, who Roche have entered into contract with to provide drug safety monitoring services on its behalf, and processed in full compliance with UK Data Protection Legislation. It may be forwarded to the appropriate Regulatory Authorities in the UK and other countries by both Roche Drug Safety staff and Tata Consultancy Services staff who have been fully trained on Roche processes and procedures in an aggregated and anonymised format in accordance with the established guidelines. It may also be processed in the UK and other countries for the purposes of continually monitoring the safety of Roche’s medicines.

It may be forwarded to the appropriate Regulatory Authorities in the UK and other countries in accordance with the established guidelines. It may also be processed in the UK and other countries both within and outside of the EU for the purposes of continually monitoring the safety of Roche’s medicines.

If you have a general query about Roche pharmaceuticals, or wish to enquire about grants or donations, see specific contact details in the right hand column, or use the form below.

If you have any queries about Roche Diagnostics or Roche Diabetes Care see specific contact details in the right hand column, or use the form below.

Unfortunately, we are not able to accept orders for prescription medications and diagnostic products through this web site. For Roche medicinal products, Roche Foundation Medicine services, Roche Diagnostic products or Roche Diabetes Care Accu-Chek devices, please contact Customer Services via the contact details provided on the right.